Frequently Asked Questions
We’re glad you asked! There are 3 primary reasons why we offer you the best value.
First, our bounce houses are less than 3 years old, offer the latest safety features, and are cleaned and sanitized before every use. The other guys often have old inventory that’s dirty and dingy. They buy used inventory to lower their costs so they can offer you an attractive price.
Second, our customer service is second to none.
Third, we show up when we say we’re going to. Your event only happens once and starts at a certain time. You simply cannot afford to hire a company that may, or may not, show up. Avoid the surprises and rent from a trusted source – Mobile Party Solutions.
Yes! We’ll take care of everything for you.
Generally speaking, yes. We will make every possible effort to ensure you receive your bounce house at your requested time. However, we cannot guarantee it. We make numerous deliveries each day so delivery times will vary. We start deliveries at 8am and work until all of our customers receive their jumpers. You will receive a call the day before your event to confirm the delivery window.
There are a number of factors outside of our control that will affect delivery times. For example, the distance between customer locations and the size of a particular order will impact the time it takes to complete each delivery. We are sometimes delayed because a customer is not ready for delivery–there may be trees in the way, dog poop on the ground, electrical issues, or dozens of other factors that may delay our delivery schedule.
It’s important that you are ready for the delivery. Please have an adult onsite during the arranged delivery window and be sure the setup area is prepared.
The earlier you can make your reservation the better your chance at getting the date you want. We appreciate as much advance notice as possible, but we will always work with you even if it’s a last-minute request.
Yes. Find a relatively flat area on grass, concrete, or asphalt within 50 feet of a standard electrical outlet. We cannot setup the bounce house on rock/gravel, mulch, sand, mud, tanbark, or anything sharp. You will need to clear all debris from the area including any sharp objects, toys, lawn furniture, sticks, large rocks, hoses, sprinklers, lawn decorations and pet feces. Please do not cut grass at least 2 days prior to bounce house delivery.
The setup area should be sufficient enough to fit the bounce house, including overhead space. Our bounce houses are at least 15 feet tall. An additional 5 feet of space around the bounce house with an additional 10 feet of space in front of the house should be available to give users enough room to enter the unit.
A bounce house can be set up in many different places on your property. The surface must be mostly flat and relatively firm – grass, concrete, and asphalt are all acceptable. We will anchor the unit either by driving stakes into the ground or by using sandbags where stakes cannot be used.
Unlike other companies we let you keep the equipment for an entire day. We can delivery as early as 9am and pick up as late as 7pm. If you need it before or after this window we offer early delivery or late pick-up for a small additional fee.
Yes. Each bounce house is fully cleaned and disinfected before each rental. We use a nontoxic biodegradeable all-purpose cleaner to disinfect the bounce house.
If the weather is not cooperating on the day of your reservation we will be happy to work with you to reschedule your reservation with no cost or penalty. You must cancel by 9am on the day of your event. As a safety precaution, if it is actively raining or storming we will not deliver or setup the unit. Once we arrive on-site we will be unable to provide any reimbursement or refund for bad weather. We will work with you the day of your rental if threatening weather is present or approaching.
There should ALWAYS be an adult supervising any inflatable. The most important duties of an attendant are limiting the number of children in or on the inflatable at one time, making sure that the children are all of similar size and controlling the behavior of all participants. If you need to hire an attendant contact us. We can provide attendants for more events.
If you need to reschedule your reservation we will work with you to choose another day. Simply give us a call or send us an email. We do request that you provide us with as much advance notice as possible.
We need a 24 hour notice for cancellations and any deposit made will go towards future rental.
Hopefully not! We expect to receive our inflatables back in a fairly clean condition. We realize that children in and out of it all day can allow grass to enter by means of their socks. We will not charge for cleaning this. However, any food, gum, beverages, water/moisture, mud or excessive grass inside the unit will result in a minimum $50.00+ clean-up fee at the time of pickup. The inflatable will be inspected before it’s packed up at your location.
We accept credit cards as well as cash upon arrival. We also require a 20% deposit to lock in the rental. You may elect to pay the entire balance with a credit card in advance.
The pickup window begins at your end time and may extend until 9pm. If you do need the equipment picked up before a certain time, please advise us when you make your reservation.
Payment is due in full on delivery of the rental equipment. Cash only if payment is made at delivery.
A one day rental of a bounce house will not damage the grass. DO NOT cut your grass a minimum of 2 days before your event. You may be responsible for a cleaning fee if excessive grass clippings are in the inflatable at pickup.
Yes, providing there is enough side and ceiling clearance for the bounce house. Gyms, large halls, or auditoriums work best for setting up a bounce house indoors.
Yes, if they’re used properly. Our own children use these units and safety is a priority. Our Bounce Houses are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the Bounce House. All of our Bounce houses have finger-safe netting on all four sides to allow for great visibility and air circulation. The bounce house is either staked into the ground or secured with heavy sandbags. All our units use have doors that always stay closed and emergency exits in the roof–just in case.
We will deliver and set up the unit during a prearranged window of time. Before and during setup we will discuss placement options for the unit, review the rental agreement, and go over any questions regarding safety, proper use, and any other topic you wish to discuss. We will collect payment as well.